Insights, best practices, and thought leadership on AI-powered customer service, automation, and building exceptional customer experiences.
2024 marked a turning point for AI in customer service, and 2025 is accelerating the transformation. From GPT-4 Turbo's breakthrough capabilities to the mainstreaming of conversational AI, here's how the landscape evolved—and what it means for your business.
Daniel Baker
CEO & Founder, Pingstreams
Stay up to date with the latest insights and best practices
From autonomous problem-solving to emotion AI and multimodal interfaces, the next wave of customer service innovation is here. These 10 trends will separate market leaders from laggards in 2025—and the transformation is accelerating faster than most businesses realize.
Not sure if your AI customer service is working? These 10 metrics will tell you exactly where you stand, what needs improvement, and how to prove ROI to stakeholders. Includes benchmarks, calculation formulas, and dashboard templates.
Evaluating AI customer service platforms? This comprehensive guide covers the 10 essential capabilities, 30+ questions to ask vendors, technical evaluation criteria, and red flags to watch for when making this critical decision.
Want to expand globally but can't afford support teams in every language? AI makes it possible to serve customers in 120+ languages with native-quality responses, cultural adaptation, and real-time translation. Here's your complete implementation guide.
Moving to AI-powered customer service requires more than technology—it demands a strategic transformation. Here's your complete roadmap with frameworks, templates, and proven methodologies for building a customer service organization that thrives in the AI era.
This is a test post to see if MDX format works for the blog collection.
Try selecting a different topic or view all posts.
Get the latest insights on AI-powered customer service, automation best practices, and product updates delivered straight to your inbox.
Join 10,000+ subscribers. We respect your privacy. Unsubscribe at any time.