Education Student Support with AI Automation
Automate student inquiries, answer FAQs 24/7, route to the right department, schedule appointments, and engage students across web, WhatsApp, and Facebook Messenger.
Education Challenges We Solve
Common pain points faced by educational institutions.
Overwhelming Student Inquiries
Peak enrollment seasons create unsustainable support volume
After-Hours Access Gap
Students expect 24/7 access to information and support
Repetitive FAQ Questions
Same questions about admissions, courses, housing, and services repeatedly
Multi-Department Complexity
Inquiries need routing between admissions, registrar, housing, and support
Multi-Language Student Body
International students need support in their native languages
Pingstreams Solutions
Purpose-built automation for educational institutions.
24/7 Student Support Chatbot
Deploy an AI assistant that answers common student questions about admissions, courses, housing, events, and services using knowledge base RAG for accurate, instant responses.
✓ 24/7 student support
Key Features:
- FAQ automation with GPT-4o
- Knowledge base RAG with hybrid search
- Multi-language support
- 24/7 availability
- Conversation history
Department Routing & Escalation
Intelligently route student inquiries to the right department (Admissions, Registrar, Housing, Financial Aid, IT Support) with priority-based escalation.
✓ Right department, first time
Key Features:
- Smart department routing logic
- Multi-department assignment
- Priority-based escalation
- Transfer to human with context
- Custom routing rules
Automated Event & Appointment Scheduling
Allow students to book advising appointments, campus tours, and events via chat or WhatsApp with webhook integration and automated confirmations.
✓ Automated scheduling
Key Features:
- Webhook-triggered booking
- Calendar integration via API
- Automated confirmations via email/SMS
- Reminder sequences with Brevo
- Multi-event scheduling
Multi-Channel Student Engagement
Engage students on their preferred channel - web chat, WhatsApp, Facebook Messenger, or email - with unified conversation history.
✓ Meet students everywhere
Key Features:
- Web chat widget
- WhatsApp Business integration
- Facebook Messenger support
- Email communication
- Unified student inbox
Education Platform Features
Comprehensive features for student support automation.
AI Knowledge Base
Instant answers to student questions
- FAQ automation with GPT-4o
- RAG with hybrid search
- Multi-language support
- Admissions and enrollment info
- Course and program details
- Campus services and events
Scheduling & Webhooks
Automated appointment management
- Webhook integration to calendar
- Real-time availability checking
- Advising appointments
- Campus tours and events
- Automated confirmations
- Reminder campaigns
Multi-Channel Platform
Student engagement everywhere
- Web chat widget
- WhatsApp Business
- Facebook Messenger
- Email support
- Unified conversation history
- Cross-channel continuity
Department Routing
Smart inquiry routing
- Admissions vs Registrar vs Housing
- Financial Aid and IT Support
- Transfer to human with context
- Custom routing logic
- Multi-department coordination
- Priority-based assignment
Education Integrations
Works with your existing education technology.
Education Use Cases
Real-world applications for student support.
Admissions & Enrollment
Automated prospective student support
- Application status inquiries
- Program information
- Admission requirements
- Financial aid guidance
- Campus tour scheduling
- Multi-language support
Course & Program FAQs
Common student questions
- Course descriptions
- Program requirements
- Registration procedures
- Academic calendar
- Prerequisite information
- Knowledge base RAG search
Campus Services
Housing, dining, and facilities
- Housing information
- Dining services and hours
- Campus events calendar
- Facility locations
- Parking information
- Student services directory
Department Routing
Intelligent inquiry routing
- Admissions office
- Registrar services
- Financial Aid
- Housing and residence life
- IT support
- Transfer with context
How It Works
From student inquiry to resolution.
Student Inquires
Student asks about admissions, courses, housing, or services via chat, WhatsApp, or email
AI Provides Information
Knowledge base RAG searches documentation to provide accurate, detailed answers
Department Routing
Complex inquiries routed to Admissions, Registrar, Housing, or appropriate department
Appointment Scheduling
Webhook triggers calendar integration for advising, tours, or event bookings
Automated Follow-Up
Confirmation emails and reminders sent via Brevo integration
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