All Channels in One Shared Inbox
Unify customer conversations from WhatsApp, Telegram, Facebook, SMS, Email, and Web into a single agent dashboard. Real-time collaboration with intelligent routing, multi-agent support, and complete conversation history.
Built for Team Productivity
Everything your team needs to manage conversations efficiently.
Unified Agent Dashboard
All channels (WhatsApp, Telegram, Facebook, SMS, Email, Web) consolidated in one powerful interface. Agents see all conversations regardless of source.
Real-Time Conversation Management
Live updates via WebSockets ensure instant message synchronization. Never miss a customer message with real-time conversation streaming.
Assigned vs Pooled Mode
Choose automatic assignment with round-robin distribution or manual selection from queue. Flexible conversation assignment to match your workflow.
Join/Leave Conversations
Multiple agents can collaborate on the same conversation simultaneously. Perfect for training, complex issues, and team escalations.
Reassign Chats
Transfer conversations to other agents with full context preserved. Complete conversation history moves with the reassignment.
Add Teammates
Bring other agents into ongoing conversations for expertise, second opinions, or collaborative problem-solving without losing context.
Conversation History
Complete history per contact with UUID-based tracking. Access all previous interactions across all channels in one unified timeline.
Anonymous vs Authenticated Users
Support both visitor types seamlessly. Anonymous visitors can browse and chat, authenticated users get personalized experiences with full history.
Smart Round-Robin Assignment
Even workload distribution across available agents. Intelligent routing considers agent status, capacity, and current conversation load.
Powerful Inbox Features
Organize and collaborate on conversations effectively.
Inbox Management Features
- Department routing (Sales, Support, Billing, Custom)
- Conversation status tracking (Open, Pending, Resolved)
- Conversation tags and labels for organization
- Filter by channel, agent, status, or department
- Search conversations and message history
- Priority flagging for urgent conversations
Collaboration Tools
- Internal notes invisible to customers
- @mentions to notify specific agents
- Conversation transfer with context notes
- Multi-agent conversation participation
- Shared canned responses library
- Activity logs for all agent actions
Shared Inbox for Every Team
How different teams benefit from unified conversation management.
Support Teams
Handle customer issues efficiently
- Distribute incoming conversations evenly across agents
- Route technical issues to specialized team members
- Collaborate on complex troubleshooting cases
- Track conversation history across all channels
- Transfer between departments seamlessly
- Monitor team response times and workload
Sales Teams
Convert leads across all channels
- Manage leads from web, social, messaging apps
- Round-robin distribution prevents cherry-picking
- Access complete prospect interaction history
- Collaborate on high-value opportunities
- Route qualified leads to senior closers
- Track conversion from first contact to sale
Multi-Channel Commerce
Unified customer service across platforms
- Handle orders from website, WhatsApp, Facebook
- Single view of customer across all touchpoints
- Process returns and exchanges from any channel
- Share order status updates automatically
- Integrate with Shopify, WooCommerce stores
- Provide consistent support experience
Global Teams
24/7 coordination across time zones
- Handoff conversations between shifts smoothly
- Share context with notes during transfers
- Route by language and timezone automatically
- Track global team performance metrics
- Maintain consistent service standards worldwide
- Follow-the-sun support coverage
Seamless Integrations
Connect your inbox with essential business tools.
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