Build Powerful Workflows with No Code
Create intelligent automation workflows with visual drag-and-drop builder. 40+ action types, GPT-4o integration, webhooks, conditional logic, and seamless human handoff for comprehensive automation.
Powerful Workflow Capabilities
Everything you need to build intelligent automation.
Visual Drag-and-Drop Flow Builder
Design automation without coding using intuitive visual interface. Create complex conversation flows with drag-and-drop simplicity.
40+ Action Types
Comprehensive library for any use case including AI actions, flow control, communication, integrations, and conversation management.
Conditional Logic
Complex branching with if/else conditions based on user data, conversation context, time, or any custom criteria you define.
Webhook Subscriptions
Event-driven automation and triggers for proactive messaging based on external system events or customer behaviors.
Proactive Messaging
Initiate conversations based on events, triggers, time schedules, or customer behavior for engagement campaigns.
Import/Export Templates
Share and reuse bot flows across projects with JSON import/export for template libraries and version control.
Flow Variables & Attributes
Store and manipulate conversation data with variables that persist throughout the flow and handoff to agents.
Department Routing
Transfer to Human for seamless handoff with department selection, agent assignment, and conversation context preservation.
Code Action (JavaScript)
Custom logic and advanced automation with JavaScript execution for complex scenarios and data transformations.
40+ Action Types
Comprehensive action library organized by category.
AI Actions
- AI Task (ChatGPT) - GPT-4o integration
- Ask Knowledge Base - RAG with hybrid search
- ChatGPT Assistant - Assistant API integration
- AI Prompt Multi-LLM - Multiple model support
Flow Control
- Condition with else - Branching logic
- If Online Agent - Check agent availability
- If Operating Hours - Time-based routing
- Wait Action - Add delays to flows
Communication
- Reply Action - Send messages to users
- Send Email - Automated email sending
- Send WhatsApp Message - WhatsApp integration
- Random Reply - Vary bot responses
Integration
- Web Request - Call external APIs
- HubSpot - CRM integration
- Make & n8n - Automation platforms
- Brevo & Qapla - Marketing and shipping
Conversation Management
- Transfer to Human - HITL handoff
- Change Department - Route to teams
- Add Tag - Organize conversations
- Capture User Reply - Collect input
- Replace Bot - Switch bot flows
- Close Action - End conversations
Advanced
- Code Action (JavaScript) - Custom logic
- Hidden Messages - Store data invisibly
- Manage Inactive Chat - Handle timeouts
- Clear Transcript - Reset conversation
Common Workflow Types
Pre-built automation scenarios for every need.
Routing Workflows
Department routing, agent assignment, operating hours checks, skill-based routing
Examples: Route by language, assign by expertise, check availability, VIP prioritization
Engagement Workflows
Proactive messages, follow-ups, re-engagement campaigns, broadcasts
Examples: Cart abandonment, welcome sequences, time-based follow-ups, event triggers
Data Workflows
Capture user data, CRM sync, API integrations, database updates
Examples: Lead capture, contact creation, order lookup, profile enrichment
Support Automation
FAQ handling, knowledge base search, ticket creation, escalation
Examples: Answer common questions, search docs, create tickets, route complex issues
E-commerce Flows
Order status, product recommendations, cart recovery, returns processing
Examples: Track shipments, suggest products, recover carts, process returns
Appointment Workflows
Schedule appointments, send reminders, handle rescheduling, confirm bookings
Examples: Calendar integration, availability check, booking confirmation, reminder messages
Powerful Integrations
Connect your workflows with external systems and APIs.
Workflow Automation Use Cases
Real-world applications for workflow automation.
Customer Support Automation
Handle FAQs and common issues
- Answer frequently asked questions instantly
- Provide 24/7 automated support coverage
- Search knowledge base with RAG for answers
- Escalate complex issues to human agents
- Collect information before handoff
- Reduce agent workload significantly
Lead Qualification
Qualify and route leads intelligently
- Ask targeted qualification questions
- Score leads based on responses
- Route high-value leads to sales team
- Capture contact information automatically
- Integrate with CRM via HubSpot action
- Schedule demos and appointments
Order Management
Automate e-commerce service
- Check order status via API integration
- Process returns and exchanges
- Answer shipping and delivery questions
- Recommend products based on preferences
- Recover abandoned carts proactively
- Collect feedback after purchase
Appointment Scheduling
Book appointments automatically
- Check calendar availability via API
- Book appointments automatically
- Send confirmation messages
- Handle rescheduling requests
- Send reminders before appointments
- Reduce no-shows with automation
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