E-commerce Customer Service with AI Automation
Automate product inquiries, recover abandoned carts, provide real-time order tracking, and deliver 24/7 support across Shopify, WooCommerce, Magento, and more with AI-powered automation.
E-commerce Challenges We Solve
Common pain points faced by online retailers.
Cart Abandonment Crisis
Average 72% cart abandonment rate costing millions in lost revenue
Peak Season Overwhelm
Black Friday/Cyber Monday traffic spikes overwhelm support teams
24/7 Customer Expectations
Global customers expect instant responses across all time zones
Order Tracking Fatigue
Repetitive 'where is my order' questions drain agent productivity
Returns & Refunds Bottleneck
Manual returns processing creates customer frustration and delays
Pingstreams Solutions
Purpose-built automation for e-commerce success.
AI-Powered Product Support
Answer product questions instantly with AI that searches your knowledge base and provides accurate, context-aware responses using native RAG with hybrid search.
✓ 24/7 product support
Key Features:
- Product inquiry automation with GPT-4o
- Dynamic pricing tables with LiquidJS
- Size and fitting guide automation
- Inventory status checking via API
- Multi-language product information
Proactive Cart Recovery
Engage customers who abandon carts with automated messages triggered by webhooks. Route high-value carts to human agents for personalized assistance.
✓ Recover abandoned sales
Key Features:
- Cart abandonment detection via webhooks
- Behavioral triggers and proactive messaging
- Discount code distribution
- Transfer to human for high-value items
- Multi-channel engagement (Web, WhatsApp)
Order Tracking & Shipping Automation
Integrate with shipping providers like Qapla to provide real-time order status updates. Automate WISMO (Where Is My Order) responses.
✓ 70% reduction in WISMO tickets
Key Features:
- Qapla shipping integration
- Real-time order tracking via API
- Proactive shipping notifications
- Delivery estimate automation
- Multi-carrier support
Returns & Refunds Automation
Streamline returns process with automated workflows. Collect return information, generate RMA numbers, and route to appropriate teams.
✓ Faster returns processing
Key Features:
- Self-service return initiation
- Automated information collection
- Returns policy automation
- Department routing to returns team
- Email confirmation and follow-up
E-commerce Platform Features
Comprehensive features for online retail automation.
E-commerce Platform Integrations
Native integrations with major platforms
- Shopify - product catalog, order management
- WooCommerce/WordPress - full WP integration
- Magento - enterprise e-commerce support
- BigCommerce - multi-channel commerce
- PrestaShop - open source platform
- Wix - drag-and-drop website builder
Shipping & Logistics
Automated order tracking and shipping updates
- Qapla integration for shipping automation
- Multi-carrier tracking support
- Proactive delivery notifications
- Shipping policy automation
- Returns and exchanges handling
- International shipping support
Payment & Checkout Support
Help customers complete purchases
- Stripe payment integration
- Payment assistance and guidance
- Discount code distribution
- Cart recovery workflows
- Checkout support automation
- Multi-currency support
Product Information Management
AI-powered product knowledge base
- Product inquiry automation with GPT-4o
- Knowledge Base RAG with hybrid search
- Dynamic pricing tables (LiquidJS)
- Size and fitting guides
- Product specification queries
- Inventory availability checking
E-commerce Integrations
Works with your existing e-commerce stack.
E-commerce Use Cases
Real-world applications for online retail.
Product Inquiry Automation
Answer product questions 24/7
- AI searches knowledge base with RAG
- Dynamic pricing information with LiquidJS
- Product specifications and features
- Size guides and fitting assistance
- Inventory status and availability
- Multi-language product support
Cart Abandonment Recovery
Re-engage customers who leave without buying
- Webhook-triggered proactive messages
- Behavioral targeting and timing
- Discount offers and incentives
- High-value cart escalation to humans
- Multi-channel engagement (Web, WhatsApp)
- Personalized product recommendations
Order & Shipping Support
Automate order tracking and updates
- Qapla integration for tracking
- Real-time shipping status
- Proactive delivery notifications
- WISMO automation
- Delivery delay handling
- Multi-carrier support
Returns & Refunds Management
Streamline returns process
- Self-service return initiation
- Automated information collection
- Returns policy guidance
- Department routing
- RMA number generation
- Exchange suggestions
How It Works
From product inquiry to post-purchase support.
Customer Asks About Product
AI searches knowledge base using RAG to find accurate product information
Dynamic Price Information
Bot uses LiquidJS templates to display current pricing and availability
Cart Abandonment Detection
Webhook triggers proactive engagement when customer leaves without purchasing
Automated Recovery Message
Chatbot offers assistance, answers questions, or transfers to human agent
Purchase & Post-Sale Support
Order confirmation, tracking updates via Qapla, and automated customer service
Ready to Transform Your Customer Support?
Join thousands of businesses using Pingstreams to deliver exceptional AI-powered customer experiences.
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