Everything You Need to Scale Support
From AI-powered automation to enterprise security, Pingstreams delivers a complete customer service platform that grows with your business.
Powerful Features, Beautifully Simple
Every feature designed to make customer support effortless and effective.
AI-Powered Chatbots
Deploy intelligent chatbots that understand context and provide human-like responses 24/7.
- Natural language understanding with GPT-4 integration
- Context-aware conversations across sessions
- Automatic learning from customer interactions
- Multi-turn dialogue management
- Sentiment analysis for emotional intelligence
Unified Omnichannel Inbox
Bring all customer conversations into one seamless platform.
- Email, chat, SMS, WhatsApp, social media in one place
- Unified customer profiles with conversation history
- Seamless channel switching without context loss
- Real-time collaboration between agents
- Smart conversation assignment
Advanced Analytics & Insights
Make data-driven decisions with comprehensive analytics and reporting.
- Real-time dashboards with key metrics (CSAT, NPS, FCR)
- Agent performance tracking and leaderboards
- Customer satisfaction trends and predictions
- AI-powered insights and recommendations
- Custom reports with data export
Smart Routing & Queue Management
Connect customers with the right agent at the right time automatically.
- AI-based skill matching and routing
- Priority queuing with SLA management
- Load balancing across agents
- Round-robin and VIP customer routing
- Automatic escalation workflows
Seamless Integrations
Connect with your entire tech stack effortlessly.
- CRM sync (Salesforce, HubSpot, Zendesk)
- E-commerce platforms (Shopify, WooCommerce, Magento)
- Team collaboration (Slack, Microsoft Teams)
- Payment processing (Stripe, PayPal)
- Robust REST API for custom integrations
Multilingual AI Support
Serve customers globally in their native language.
- Automatic translation in 100+ languages
- Cultural context awareness
- Real-time language detection
- Bilingual agent support
- Localized knowledge bases
Enterprise Security
Bank-level security to protect your customer data.
- SOC 2 Type II & ISO 27001 certified
- GDPR, CCPA, HIPAA compliant
- End-to-end encryption (AES-256)
- SSO and two-factor authentication
- Role-based access control with audit logs
Customization & Branding
Make Pingstreams truly yours with full customization.
- Custom chat widget design (colors, fonts, position)
- AI personality and tone customization
- White-label options for agencies
- Custom conversation flows and workflows
- Branded email templates
Developer-Friendly APIs
Build custom solutions with our comprehensive API.
- RESTful API with webhooks
- Detailed documentation with code examples
- SDKs for popular languages (Python, Node.js, PHP)
- Sandbox environment for testing
- 99.9% API uptime guarantee
How We Stack Up
Compare Pingstreams to leading customer support platforms on features that matter.
Ready to Transform Your Customer Support?
Join thousands of businesses using Pingstreams to deliver exceptional AI-powered customer experiences.
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