Build Powerful Bots with No Code
Create intelligent chatbots with our visual drag-and-drop builder. 40+ action types, GPT-4o integration, native RAG with Knowledge Base, intent classification, and seamless human handoff for comprehensive automation.
Powerful Bot Capabilities
Everything you need to build intelligent automation.
Visual Drag-and-Drop Bot Builder
Design conversation flows visually without coding. Create complex automation with an intuitive interface that makes bot building accessible to everyone.
40+ Action Types
Comprehensive action library including AI tasks, flow control, communication, integrations, conversation management, and custom JavaScript code actions.
Multi-LLM Support
Integrate GPT-4o, GPT-4o-mini, and other OpenAI models for intelligent conversations. Use AI Task and ChatGPT Assistant actions for powerful AI automation.
Native RAG with Knowledge Base
Ask Knowledge Base action provides hybrid search combining fulltext and semantic search for accurate, context-aware answers from your documentation.
Intent Classification
LSTM and BERT models for understanding user intent. Route conversations and trigger actions based on what customers actually want.
Seamless Human Handoff
Transfer to Human action enables smooth AI-to-agent transitions. Preserve conversation context and ensure customers never repeat themselves.
Code Action (JavaScript)
Execute custom JavaScript code within your bot flows for advanced logic, data transformations, API calls, and complex automation scenarios.
LiquidJS Templating
Dynamic content generation with LiquidJS templating language. Use flow variables and attributes to personalize every response automatically.
Sentiment Analysis
Detect customer emotions and adjust bot behavior accordingly. Automatically escalate frustrated customers to human agents for better experience.
40+ Action Types
Comprehensive action library organized by category.
AI Actions
- AI Task (ChatGPT) - GPT-4o integration
- Ask Knowledge Base - RAG with hybrid search
- ChatGPT Assistant - Assistant API integration
- AI Prompt Multi-LLM - Multiple model support
Flow Control
- Condition with else - Branching logic
- If Online Agent - Check agent availability
- If Operating Hours - Time-based routing
- Wait Action - Add delays to flows
Communication
- Reply Action - Send messages to users
- Send Email - Automated email sending
- Send WhatsApp Message - WhatsApp integration
- Random Reply - Vary bot responses
Integration
- Web Request - Call external APIs
- HubSpot - CRM integration
- Make & n8n - Automation platforms
- Brevo & Qapla - Marketing and shipping
Conversation Management
- Transfer to Human - HITL handoff
- Change Department - Route to teams
- Add Tag - Organize conversations
- Capture User Reply - Collect input
- Replace Bot - Switch bot flows
- Close Action - End conversations
Advanced
- Code Action (JavaScript) - Custom logic
- Hidden Messages - Store data invisibly
- Manage Inactive Chat - Handle timeouts
- Clear Transcript - Reset conversation
Advanced Bot Features
Professional tools for sophisticated automation.
Flow Variables & Attributes
Store and manipulate data throughout conversation flows
Capabilities: User attributes, session variables, custom fields, LiquidJS templating
Import/Export Bot Templates
Share and reuse bot flows across projects and teams
Capabilities: JSON export, template library, version control, team sharing
Webhook Subscriptions
Trigger bot actions from external events and systems
Capabilities: Event listeners, proactive messaging, system integrations, real-time triggers
Multi-Channel Support
Deploy same bot across WhatsApp, Telegram, Facebook, Web Widget
Capabilities: Channel-agnostic logic, unified conversations, cross-platform automation
Conditional Logic
Complex branching with if/else conditions based on any criteria
Capabilities: User data, conversation context, time/date, channel type, custom variables
Proactive Messaging
Initiate conversations based on triggers and schedules
Capabilities: Time-based, event-based, behavior-based, webhook-triggered campaigns
Powerful Integrations
Connect your bots with external systems and APIs.
Bot Automation Use Cases
Real-world applications for chatbot automation.
Customer Support Automation
Handle FAQs and common issues automatically
- Answer frequently asked questions instantly
- Provide 24/7 automated support coverage
- Search knowledge base with RAG for accurate answers
- Escalate complex issues to human agents
- Collect information before handoff
- Reduce agent workload significantly
Lead Qualification
Qualify and route leads intelligently
- Ask targeted qualification questions
- Score leads based on responses
- Route high-value leads to sales team
- Capture contact information automatically
- Integrate with CRM via HubSpot action
- Schedule demos and appointments
Order Management
Automate e-commerce customer service
- Check order status via API integration
- Process returns and exchanges
- Answer shipping and delivery questions
- Recommend products based on preferences
- Recover abandoned carts proactively
- Collect feedback after purchase
Appointment Scheduling
Book appointments without human intervention
- Check calendar availability via API
- Book appointments automatically
- Send confirmation messages
- Handle rescheduling requests
- Send reminders before appointments
- Reduce no-shows with automation
Enterprise-Grade AI Features
Advanced capabilities for sophisticated automation needs.
Intent Classification with AI
LSTM and BERT models analyze user messages to understand intent. Route conversations and trigger actions based on what customers actually want, not just keywords.
Hybrid Search Knowledge Base
Combine fulltext and semantic search for accurate answers. Ask Knowledge Base action retrieves relevant information with context awareness and ranking.
Multi-LLM AI Integration
Support for GPT-4o, GPT-4o-mini, and OpenAI models. Use AI Task for completions, ChatGPT Assistant for advanced conversations, and AI Prompt for flexibility.
Custom JavaScript Execution
Code Action lets you execute custom JavaScript within bot flows. Implement complex logic, call APIs, transform data, and integrate with any system programmatically.
Cloud and Self-Hosted
Deploy bots on Pingstreams cloud SaaS or self-host on your infrastructure. Full feature parity across both deployment options for flexibility.
Department-Based Routing
Route conversations to specific departments (Sales, Support, Billing) manually or AI-powered. Transfer to Human action enables seamless handoff with context.
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