Healthcare Patient Engagement with AI Automation
Automate appointment scheduling, answer patient FAQs 24/7, route to the right department, and engage patients across web, WhatsApp, and Facebook Messenger.
Healthcare Challenges We Solve
Common pain points faced by healthcare providers.
Appointment Scheduling Overload
Staff overwhelmed with phone calls for scheduling, reminders, and cancellations
After-Hours Access Gap
No support outside business hours leads to poor patient experience
Repetitive FAQ Questions
Same questions asked repeatedly about hours, services, insurance, and procedures
Multi-Location Confusion
Patients struggle to find the right office, department, or specialist
Language Barriers
Non-English speaking patients unable to access information and services
Pingstreams Solutions
Purpose-built automation for healthcare patient engagement.
24/7 Patient Support Chatbot
Deploy an AI assistant that answers common questions about services, hours, insurance, and procedures using knowledge base RAG to provide accurate, instant responses.
✓ 24/7 patient support
Key Features:
- FAQ automation with GPT-4o
- Knowledge base RAG with hybrid search
- Multi-language support
- 24/7 availability
- Conversation history
Appointment Scheduling Automation
Allow patients to book, reschedule, and cancel appointments via chat or WhatsApp with webhook integration to your scheduling system and automated confirmations.
✓ Automated scheduling
Key Features:
- Webhook-triggered booking
- Calendar integration via API
- Automated confirmations via email/SMS
- Reminder sequences with Brevo
- Multi-location scheduling
Department Routing
Intelligently route patient inquiries to the right department (General, Billing, Appointments, Emergency) or escalate to human staff when needed.
✓ Right department, first time
Key Features:
- Department routing logic
- Priority-based escalation
- Transfer to human with context
- Emergency detection
- Custom routing rules
Multi-Channel Patient Engagement
Engage patients on their preferred channel - web chat, WhatsApp, Facebook Messenger, or email - with unified conversation history.
✓ Meet patients where they are
Key Features:
- Web chat widget
- WhatsApp Business integration
- Facebook Messenger support
- Email communication
- Unified patient inbox
Healthcare Platform Features
Comprehensive features for patient engagement automation.
AI Knowledge Base
Instant answers to patient questions
- FAQ automation with GPT-4o
- RAG with hybrid search
- Multi-language support
- Service information
- Insurance and billing FAQs
- Procedure explanations
Scheduling & Webhooks
Automated appointment management
- Webhook integration to calendar
- Real-time availability checking
- Multi-location support
- Provider-specific scheduling
- Automated confirmations
- Reminder campaigns
Multi-Channel Support
Patient engagement everywhere
- Web chat widget
- WhatsApp Business
- Facebook Messenger
- Email support
- Unified conversation history
- Cross-channel continuity
Department Routing
Smart inquiry routing
- General vs Billing vs Appointments
- Emergency detection and escalation
- Transfer to human with context
- Custom routing logic
- Multi-location routing
- Priority-based assignment
Healthcare Integrations
Works with your existing healthcare tools.
Healthcare Use Cases
Real-world applications for patient engagement.
Appointment Scheduling
Automated booking via chat
- 24/7 booking availability
- Webhook integration to calendar
- Multi-location support
- Automated confirmations
- Reminder sequences
- Rescheduling and cancellations
FAQ Automation
Common patient questions
- Hours and locations
- Services and procedures
- Insurance acceptance
- Billing and payments
- Multi-language support
- Knowledge base RAG search
Department Routing
Intelligent inquiry routing
- General inquiries
- Billing department
- Appointment scheduling
- Emergency escalation
- Specialist referrals
- Transfer with context
Patient Reminders
Proactive communication
- Appointment reminders
- Medication refill alerts
- Follow-up care messages
- Health screening reminders
- Brevo email/SMS integration
- Reduce no-show rates
How It Works
From patient inquiry to appointment confirmation.
Patient Inquires
Patient asks about services, hours, or wants to book appointment via chat or WhatsApp
AI Provides Information
Knowledge base RAG searches documentation to provide accurate answers
Appointment Booking
Webhook triggers calendar system integration for real-time availability and booking
Automated Confirmation
Email or SMS confirmation sent via Brevo integration with appointment details
Reminder Sequence
Automated reminders sent before appointment to reduce no-shows
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