Disclaimer

1. General Information

The information provided by Pingstreams through our website, platform, documentation, and services (collectively, the "Information") is for general informational purposes only. All Information is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any Information.

2. No Professional Advice

The Information on Pingstreams does not constitute professional advice of any kind, including but not limited to:

• Legal advice
• Financial or investment advice
• Medical or healthcare advice
• Tax or accounting advice
• Technical or engineering advice specific to your situation

You should not act or rely on any Information without seeking appropriate professional advice tailored to your specific circumstances. Pingstreams is not a substitute for professional counsel in any regulated field.

3. "As Is" and "As Available" Disclaimer

The Services are provided on an "as is" and "as available" basis. Pingstreams makes no warranties or representations of any kind, whether express, implied, statutory, or otherwise, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Warranties that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• Warranties regarding the accuracy, reliability, or completeness of any content, data, or results obtained through the Services.
• Warranties that defects will be corrected or that the Services will meet your specific requirements.

4. AI and Automated Content Disclaimer

Pingstreams uses artificial intelligence (AI), machine learning, and automated systems to provide features such as chatbots, suggested replies, content moderation, sentiment analysis, and routing.

4.1 AI-Generated Content

AI-generated content may be inaccurate, incomplete, inappropriate, or biased. You are solely responsible for:

• Reviewing, editing, and verifying any AI-generated content before use.
• Ensuring AI-generated responses comply with applicable laws, regulations, and your own policies.
• Disclosing to your end users when they are interacting with an automated system, where required by law.

4.2 No Guarantee of Accuracy

Pingstreams does not guarantee the accuracy, appropriateness, or reliability of AI outputs. AI models may produce errors, hallucinations, or unexpected results. Do not rely solely on AI-generated content for critical business, legal, medical, or safety decisions.

4.3 Human Oversight

We strongly recommend maintaining human oversight and review of AI-assisted interactions, especially in regulated industries or high-stakes situations.

5. Third-Party Links and Integrations

Pingstreams may contain links to third-party websites, services, or integrations (e.g., CRM systems, payment processors, messaging platforms) that are not owned or controlled by Pingstreams.

Pingstreams has no control over, and assumes no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. You acknowledge and agree that Pingstreams shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services.

We strongly advise you to read the terms and privacy policies of any third-party services you access through Pingstreams.

6. No Warranty of Results

Pingstreams does not guarantee any specific business results, outcomes, or performance improvements from using the Services. Actual results will vary based on numerous factors including your business model, industry, implementation, and external market conditions.

Any case studies, testimonials, examples, or success stories provided on our website or marketing materials are illustrative only and do not constitute a guarantee of similar results for your business.

7. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Pingstreams, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, revenue, data, or business opportunities
• Loss of use or goodwill
• Business interruption
• Personal injury or property damage
• Costs of procurement of substitute goods or services

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and whether or not Pingstreams has been advised of the possibility of such damages.

To the extent permitted by law, Pingstreams' total liability for any claims arising out of or related to the Services shall not exceed the amounts paid by you to Pingstreams in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you.

8. User Responsibility

You are solely responsible for your use of Pingstreams and for any consequences arising from that use, including:

• Ensuring compliance with applicable laws and regulations in your jurisdiction and industry.
• Obtaining necessary consents and permissions before collecting or processing personal data.
• Implementing appropriate security measures for your account and data.
• Monitoring and supervising automated systems and AI-generated content.
• Maintaining backups of your data and content.

9. Security Disclaimer

While Pingstreams implements industry-standard security measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access or security breach.

10. Beta and Experimental Features

Pingstreams may offer features labeled as "beta", "preview", "experimental", "early access", or similar designations. These features:

• Are provided for evaluation and feedback purposes.
• May contain bugs, errors, or incomplete functionality.
• May be changed, discontinued, or removed at any time without notice.
• Are provided "as is" without any warranties or guarantees.
• May not be covered by the Service Level Agreement (SLA).

Use of beta or experimental features is at your own risk. Do not use them in production environments or for critical business operations without adequate testing and safeguards.

11. Regulatory Compliance Disclaimer

Pingstreams is a general-purpose customer service platform. If you operate in a regulated industry (such as healthcare, financial services, legal, or insurance), you are solely responsible for:

• Ensuring your use of Pingstreams complies with all applicable industry regulations (e.g., HIPAA, FINRA, PCI-DSS, SOX).
• Obtaining necessary certifications, approvals, or clearances.
• Implementing additional security, privacy, or compliance measures as required by your industry.

Pingstreams does not provide industry-specific compliance guarantees unless explicitly agreed in writing (e.g., through a Business Associate Agreement for HIPAA compliance).

12. Changes to Services

Pingstreams reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.

13. Indemnification

You agree to indemnify, defend, and hold harmless Pingstreams, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Services.
• Your violation of these Terms or any applicable law.
• Your violation of any third-party rights.
• Your content, data, or communications submitted through the Services.

14. Updates to This Disclaimer

Pingstreams may update this Disclaimer from time to time. Changes will be posted with a revised "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Disclaimer.

15. Contact

If you have questions about this Disclaimer or our Services, please contact:

legal@pingstreams.io

support@pingstreams.io