SaaS Customer Support with AI Automation
Deploy an intelligent help desk with knowledge base RAG, multi-channel support, department routing, and email ticketing. Built for SaaS companies scaling customer success.
SaaS Support Challenges We Solve
Common pain points faced by growing SaaS companies.
Support Ticket Overload
Growing user base creates unsustainable support volume and delays
Knowledge Base Underutilization
Customers can't find answers in documentation, creating repetitive tickets
Multi-Channel Chaos
Support requests scattered across email, chat, WhatsApp, and social media
Department Routing Delays
Tickets routed to wrong teams, creating frustration and longer resolution times
First Contact Resolution Gap
Most questions require multiple back-and-forth interactions
Pingstreams Solutions
Purpose-built automation for SaaS customer success.
AI-Powered Help Desk
Deploy an intelligent chatbot that answers customer questions instantly using RAG to search your knowledge base, documentation, and past tickets with hybrid search for accurate responses.
✓ Instant help desk responses
Key Features:
- Knowledge base RAG with hybrid search
- AI with GPT-4o and multi-LLM support
- Email ticketing system integration
- Conversation history and context
- 24/7 automated support
Department Routing & Escalation
Automatically route conversations to the right department (Sales, Support, Technical, Billing) and escalate complex issues to human agents with full context.
✓ Right team, first time
Key Features:
- Smart department routing logic
- Sales vs Support team assignment
- Transfer to human with conversation history
- Custom routing rules with LiquidJS
- Priority-based escalation
Multi-Channel Support Hub
Centralize customer conversations from website chat, WhatsApp, Facebook Messenger, and email into a single platform with unified conversation history.
✓ All channels, one platform
Key Features:
- Web chat widget integration
- WhatsApp Business support
- Facebook Messenger integration
- Email ticketing system
- Unified conversation inbox
Customer Success Automation
Proactively engage customers with automated onboarding sequences, feature announcements, and usage tips triggered by webhooks and behavioral events.
✓ Proactive customer engagement
Key Features:
- Proactive messaging campaigns
- Webhook-triggered automation
- Behavioral targeting with LiquidJS
- Onboarding sequence automation
- Feature adoption tracking
SaaS Support Platform Features
Comprehensive features for customer success automation.
Intelligent Knowledge Base
AI-powered search and retrieval
- RAG with hybrid search (semantic + keyword)
- Multi-LLM support (GPT-4o, Claude, etc.)
- Document embedding and indexing
- Dynamic content with LiquidJS templates
- Automatic knowledge base updates
- Multi-language support
Multi-Channel Platform
Support customers everywhere
- Web chat widget with customization
- WhatsApp Business integration
- Facebook Messenger support
- Email ticketing system
- Unified conversation history
- Cross-channel continuity
Department Routing
Smart team assignment
- Sales vs Support routing
- Custom department logic
- Priority-based assignment
- Load balancing across agents
- Skill-based routing
- Transfer with context preservation
Integrations & Automation
Connect your existing tools
- Zendesk ticketing integration
- HubSpot CRM sync
- Make & n8n workflow automation
- Brevo email marketing
- Webhook triggers and actions
- REST API for custom integrations
SaaS Tool Integrations
Works with your existing SaaS stack.
SaaS Support Use Cases
Real-world applications for SaaS companies.
Email Ticketing System
Automated email support
- Auto-reply to support emails
- Knowledge base search via email
- Ticket creation and tracking
- Email routing to departments
- Automated follow-up sequences
- Email conversation history
Sales vs Support Routing
Intelligent conversation routing
- Detect sales vs support intent
- Route to appropriate team
- Qualify leads automatically
- CRM integration (HubSpot)
- Transfer with full context
- Performance analytics by team
Customer Onboarding
Automated user onboarding
- Welcome message automation
- Interactive product tours
- FAQ automation for new users
- Feature discovery sequences
- Milestone-triggered messages
- Onboarding analytics
FCR Optimization
First Contact Resolution
- Knowledge base RAG search
- Instant accurate answers
- Reduce multi-touch tickets
- Analytics on resolution rates
- Identify knowledge gaps
- Continuous improvement
How It Works
From customer inquiry to resolution.
Customer Asks Question
AI receives inquiry via web chat, WhatsApp, email, or Facebook Messenger
Knowledge Base Search
RAG with hybrid search finds relevant answers from documentation and past tickets
Instant Response or Route
AI provides answer or routes to correct department (Sales, Support, Technical)
Human Handoff if Needed
Complex issues transferred to human agent with full conversation context
Analytics & Optimization
Track FCR, response times, and common questions to improve knowledge base
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