Pingstreams
Self-Hosted AI Customer Support
Deploy on-premise or cloud. Build sophisticated AI bots with 53+ actions and native JavaScript execution. Choose from 6 LLM models. Pay $41/month with WhatsApp included — no hidden per-resolution fees like Intercom's $0.99/query.
Everything You Need to Delight Customers
From startups to enterprises, Pingstreams scales with your business. Deploy in minutes, not months.
AI-Powered Chatbots
Deploy intelligent chatbots that understand context, learn from interactions, and provide human-like responses 24/7. Reduce response times by 90% while maintaining quality.
Unified Omnichannel Inbox
Consolidate chat, email, SMS, WhatsApp, social media, and voice into one seamless inbox. Never lose context or switch between tools again.
Advanced Analytics Dashboard
Get real-time insights into customer satisfaction, agent performance, response times, and conversion rates. Make data-driven decisions with confidence.
Smart Routing & Automation
AI automatically routes conversations to the best-suited agent based on expertise, availability, and customer history. Reduce wait times dramatically.
Seamless Integrations
Connect with Salesforce, HubSpot, Zendesk, Slack, and 100+ tools. Sync customer data automatically and work within your existing workflow.
Multilingual AI Support
Communicate with customers in 100+ languages with automatic translation and culturally-aware responses. Expand globally without hiring multilingual teams.
Want to see all features in action?
Explore All FeaturesBuilt Different. Built Better.
We didn't just build another customer support platform. We built the platform we wished existed — with self-hosting, real AI flexibility, and honest pricing.
Self-Hosted or Cloud
Your Data, Your Infrastructure
Deploy on-premise for complete data sovereignty or use our cloud. Unlike Intercom and Zendesk, you control where your customer data lives.
- Full GDPR compliance with on-premise deployment
- No vendor lock-in or data portability issues
- Meet strict industry regulations (healthcare, finance, government)
53+ Bot Builder Actions
Most Powerful Visual Bot Builder
Create sophisticated workflows with 53+ pre-built actions including JavaScript code execution, AI decisions, voice capabilities, and native integrations.
- Native JavaScript code actions (competitors don't offer this)
- AI-powered decision making with GPT-4o
- Voice bot support with DTMF and speech recognition
- Pre-built integrations: Make, N8N, HubSpot, Customer.io, Brevo
True Multi-LLM Flexibility
Choose Your AI Models
Switch between 6 OpenAI models (GPT-4o, GPT-4o-mini, GPT-4, GPT-3.5-turbo, o1-mini, o1-preview). Choose between self-hosted Qdrant or cloud Pinecone vector stores.
- Not locked to proprietary AI like Intercom's Fin or Freshdesk's Freddy
- Cost optimization: use mini models for simple tasks, full models for complex ones
- Dual vector store: self-hosted Qdrant OR cloud Pinecone
- Hybrid search with adjustable vector/keyword balance
Transparent Pricing
No Hidden Fees or Per-Resolution Charges
Starting at $41/month with WhatsApp included. No surprise charges for AI resolutions or per-conversation fees.
- WhatsApp included (Intercom charges $30+/mo extra + $0.07-0.10/msg)
- No per-resolution AI fees (Intercom charges $0.99/resolution)
- Self-hosted = unlimited AI queries at your OpenAI API cost
- Example: 10,000 AI resolutions = $9,900 on Intercom vs ~$200 on Pingstreams
Ready to see the difference?
Start with self-hosted deployment or our cloud. No credit card required.
How Pingstreams Works
Transform your customer support in three simple steps — from setup to success.
Connect Your Channels & Deploy Widgets
Install the web widget on your site with a single script tag. Connect WhatsApp, Telegram, Facebook Messenger, and email through our unified inbox. All conversations flow into one dashboard with real-time WebSocket sync.
Build AI Bots with Visual Editor
Create intelligent chatbots using our drag-and-drop flow builder with 40+ actions. Configure GPT-4o integration, enable RAG with your knowledge base, set up intent classification, and define handoff rules — no coding required.
Automate & Scale Support
AI handles tier-1 support with hybrid search answers from your knowledge base. Complex queries automatically route to the right department. Track everything with real-time analytics, CSAT scores, and conversation metrics.
Trusted by 15,000+ Teams Worldwide
See how companies like yours transform customer support with Pingstreams.
" Pingstreams cut our average response time from 4 hours to 8 minutes. The AI handles 70% of inquiries automatically, and our support team can focus on what truly matters—building relationships with customers. "
Sarah Mitchell
Head of Customer Success
SaaS Technology Company
" We scaled from 5,000 to 50,000 customers without hiring additional support staff. Pingstreams' intelligent routing and multilingual AI made global expansion seamless. Best investment we've made. "
James Rodriguez
COO
Global E-commerce Platform
" The unified inbox is a game-changer. Before Pingstreams, our team juggled 6 different tools. Now everything—email, chat, WhatsApp, social—is in one place. Our CSAT score jumped from 3.2 to 4.8. "
Aisha Patel
Customer Experience Director
Retail Technology Provider
Join thousands of companies delivering exceptional customer service with Pingstreams
Service Status
Real-time status of all Pingstreams services
Frequently Asked Questions Questions
Everything you need to know about Pingstreams. Can't find your answer? Contact our team.
Getting Started How quickly can I get Pingstreams up and running?
Most teams are live within 30 minutes. Our setup wizard guides you through connecting your channels (email, chat, social), importing your knowledge base, and training your first AI agent. No technical skills required—it's as simple as connecting your email.
Integrations Does Pingstreams integrate with my existing tools?
Yes! Pingstreams connects seamlessly with 100+ tools including Salesforce, HubSpot, Zendesk, Shopify, Slack, Microsoft Teams, and more. All integrations are zero-code—just authenticate and sync. We also offer a robust API for custom integrations.
AI How does AI training work? Do I need to be technical?
Not at all! Training your AI is as easy as uploading documents, FAQs, or providing your website URL. Pingstreams automatically learns from your content. You can also train it by correcting responses in real-time. The AI continuously improves as it handles more conversations.
AI What happens when the AI can't answer a question?
If the AI isn't confident about an answer, it automatically escalates to a human agent with full context. You'll see these questions in your dashboard and can add them to your knowledge base with one click. This creates a continuous improvement loop.
Features Can Pingstreams handle multiple languages?
Absolutely! Pingstreams supports 100+ languages with automatic translation. Your customers can ask questions in their native language, and your agents can respond in theirs—Pingstreams handles the translation in real-time while maintaining context and tone.
Pricing What's included in the free trial?
Your 14-day free trial includes full access to all features: unlimited AI chatbots, omnichannel inbox, analytics dashboard, integrations, and up to 1,000 conversations. No credit card required. After the trial, choose the plan that fits your needs—or continue with our generous free tier.
Security How secure is my customer data?
Security is our top priority. Pingstreams is SOC 2 Type II certified, GDPR compliant, and ISO 27001 certified. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We never share your data with third parties, and you maintain full ownership. Enterprise plans include SSO, advanced permissions, and audit logs.
Customization Can I customize the chatbot to match my brand?
Yes! Fully customize your chatbot's appearance including colors, fonts, logo, welcome message, and widget position. You can also customize the AI's personality and tone (formal, friendly, professional, etc.) to match your brand voice. White-label options available on Enterprise plans.
Still have questions?
Our support team is available 24/7 to help you get started.
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Ready to Transform Your Customer Support?
Join thousands of businesses using Pingstreams to deliver exceptional AI-powered customer experiences.
No credit card required • 14-day free trial