Support
Everything you need to know about getting support, understanding our SLAs, and available support packages.
Getting Support
Section titled “Getting Support” Contact Support How to reach our support team
Support Packages Compare available support plans and features
Service Level Agreements
Section titled “Service Level Agreements” Severity Definitions Understanding ticket priority and severity levels
Service Level Targets Response and resolution time commitments
Support Hours When our support team is available
Technical Policies
Section titled “Technical Policies” Containerization Policy Docker and containerization support guidelines