Pingstreams Sub-processors
Infrastructure Sub-processors
Section titled “Infrastructure Sub-processors”A comprehensive list of Pingstreams Infrastructure Sub-processors is provided as of this DPA’s execution, including their identity, description of services provided, data shared, security certifications, and location.
| Vendor | Services | Data Shared | Security Certifications | Data Location |
|---|---|---|---|---|
| Amazon Web Services EMEA SARL | Cloud database hosting | All Pingstreams service data, including chat logs, user interactions, and stored customer information | PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, NIST 800-171, GDPR compliant | EU |
| Google Ireland Limited | Google Cloud Database | All of the Services data | ISO 27001, SOC 2, GDPR compliant | EU |
| OpenAI, Ireland ltd | The provision of RAG-based Generative Chatbot feature for FAQ & Knowledge Base integration and Large Language Model processing via API | Messages sent by users through the AI functionalities through Pingstreams web widget | GDPR compliant | EU/US |
| MongoDB GmbH | Cloud Database | All of the Services data | ISO 27001, SOC 2, GDPR compliant | EU |
| Pinecone Systems, Inc. | Vectorial Database | Message content and documents uploaded, if made available by the user | GDPR compliant | EU |
Optional Feature Specific Sub-processors
Section titled “Optional Feature Specific Sub-processors”Feature-specific sub-processors provide additional functionalities and specialized services to the Operator’s users. These sub-processors come into play only if the Responsible Party chooses to opt-in and utilize the corresponding features. They may have access to specific data or perform specific tasks related to the particular integrations utilized. NO DATA WILL BE SHARED WITH THE BELOW VENDORS IF YOU CHOOSE NOT TO USE THE RESPECTIVE FEATURES.
| Vendor | Features | Data Shared |
|---|---|---|
| Celonis, Inc. | Workflow automation tool via Make API | The user has the option to activate this integration and select which data will be sent from the chatbot when using the integration |
| HubSpot, Inc. | CRM, marketing, sales, and customer service software suite | The user has the option to activate this integration and select which data will be sent from the chatbot when using the integration |
| Mailgun Technologies, Inc. | SMTP Server settings for customizing Customer emails within Pingstreams Services | Used to customize Customer email address when sending emails via Pingstreams services, so Customer email and SMTP parameters are shared |
| Meta Platforms, Inc. | Messaging platform for businesses to communicate with customers via Facebook Messenger | Used to support the connection of users’ Facebook pages with the chatbots, so message content and other account information are shared |
| Meta Platforms, Inc. | Messaging platform for businesses to communicate with customers via WhatsApp | Used to support the connection of users’ WhatsApp Business account to the chatbots and campaigns, so account names, phone numbers and message content are shared |
| Pearberry Software, Inc. | Marketing & Customer Support email automation tool | Used to automate campaign emails and broadcasts via email and/or WhatsApp, so Customer fullname, phone number and email |
| Qapla’ S.P.A | Shipping & E-commerce management tool | Used for customer support to automate information about orders and shipment status, so user full name, email, order number and tracking number |
| Telegram LLC | Messaging platform for businesses to communicate with customers via Telegram | Used to support the connection of users’ Telegram account to the chatbots and campaigns, so account names, phone numbers and message content are shared |
| Twilio Inc. | Messaging tool to integrate SMS channel | Used to support inbound and outbound SMS communications, so user full name, phone number, and message content |