How to Integrate Facebook Messenger with Pingstreams

Within Pingstreams, you can manage your page messages and chats with our seamless integration with Facebook Messenger. This guide provides a comprehensive step-by-step tutorial to get you up and running.

Step 1: Configure Your Facebook Integration

First, log in to the Pingstreams Dashboard, then click “Apps” in the left menu and click Install on the Facebook icon.

You will then be redirected to Facebook to enter your email and password.

Important Permission Requirements

Facebook changed their user policies recently. While logged in, you will need to give Facebook permission to send page messages. This integration will not work without this permission.

From there, you can also add all Facebook Pages that you want your webhook to receive events for when people on Facebook Messenger chat with it.

Adding Facebook Pages

Please follow these instructions:

1. Add/reconnect Facebook Pages and click allow/yes to all permissions.

2. Give Pingstreams permission to access data.

3. Once completed, you will see a confirmation page.

Step 2: Page Subscription

Go back to the Pingstreams Dashboard, Apps section and select the Facebook page you’d like to connect.

Note: If you haven’t created any pages on Facebook, please do so to complete this step.

Your selected page will have a green tick. You can also select the department connected to your Facebook Bot or simply leave it as default.

Step 3: Test Your Integration

Now open your subscribed page and send a test message from Facebook Messenger.

After that, go to the Pingstreams dashboard and check your chats to confirm the integration is working properly.

You’re All Set!

Congratulations! You have successfully integrated Facebook Messenger with Pingstreams. You can now:

Key Features Available:

• Unified Inbox: Manage all Facebook Messenger conversations from your Pingstreams dashboard
• Real-time Messaging: Instant synchronization between Facebook Messenger and Pingstreams
• Department Routing: Route conversations to specific departments as needed
• Multi-page Support: Connect multiple Facebook pages to a single Pingstreams account
• Complete Chat History: Access full conversation histories within Pingstreams

Best Practices:

• Ensure all required Facebook permissions are granted for optimal functionality
• Test the integration regularly to maintain smooth operation
• Train your team on managing conversations through the Pingstreams interface
• Monitor response times to maintain high customer satisfaction

Troubleshooting Tips:

• If messages aren’t syncing, check that all Facebook permissions are still active
• Verify that your Facebook page is properly selected and marked with a green tick
• Ensure webhook URLs are properly configured in your Facebook app settings
• Contact support if you experience any connectivity issues

If you have any questions or need further help, don’t hesitate to reach out to our support team via live chat!