How to Move from Web Widget to WhatsApp Chat

We are all aware that people all around the world prefer to use their smartphone for pretty much everything. So why not make it even easier for your website visitors and customers to chat with you in real time. Aside from offering a nice classic web widget with chatbots, you can also give the option to move the conversation from the widget to an actual WhatsApp chat with a human operator. All thanks to chatbots and our Chatbot Design Studio. Let’s see how.

Step 1: Go to the Chatbot Design Studio

Once you’re in the Chatbot Design Studio, select your start or any other block at which point of the conversation flow you wish to add the option to move to WhatsApp.

Step 2: Create a Button as a URL Link

Add a button title, choose URL as a type, open in blank and add the following link in the URL field:

https://wa.me/+3934912345678?text=Hey%20need%20more%20info

Understanding the Link Structure

The link consists of:

1. The initial part: https://wa.me/ followed by the phone number you want to transfer the conversation to, so presumably your business number
2. The final part: ?text= after which you can insert any text you’d like that will be sent as a first message in the WhatsApp chat. Remember to include %20 any time you’d like to insert space. Example: Hey%20need%20more%20info

Example URL Breakdown

• https://wa.me/ - WhatsApp’s universal link
• +3934912345678 - Your business phone number (replace with your actual number)
• ?text=Hey%20need%20more%20info - Pre-filled message text (spaces replaced with %20)

This feature allows your customers to seamlessly transition from your web-based chat widget to their preferred WhatsApp messaging app, maintaining conversation continuity while meeting them where they’re most comfortable communicating.