Knowledge Base
The Knowledge Base is Pingstreams’ powerful information retrieval system built on Retrieval Augmented Generation (RAG) technology. Create AI agents that provide accurate, context-aware responses based on your organization’s knowledge.
Getting Started
Section titled “Getting Started” Knowledge Base Overview Understanding Pingstreams' RAG-powered knowledge system
How Knowledge Base Works Learn the technical foundations of the KB engine
KB Best Practices Tips for optimal knowledge base performance
Configuration & Management
Section titled “Configuration & Management” KB Administration Create, configure, and maintain your knowledge bases
Multiple KB Agents Create specialized AI agents with different knowledge sources
Indexing URLs (Advanced) Advanced techniques for indexing web content
Advanced Features
Section titled “Advanced Features” Hybrid Search Combine semantic and keyword search for better results
Advanced AI Settings Fine-tune AI behavior and response generation
Self-Learning AI Enable your AI to improve from interactions
Integration & Usage
Section titled “Integration & Usage” Using Buttons with KB Enhance KB responses with interactive buttons
Copilot for Human Support AI assistance for human agents
Unanswered Questions Track and improve KB coverage