Human in the Loop (HITL)

Human in the Loop (HITL) workflows enable seamless collaboration between AI chatbots and human agents. Learn how to design flows where AI handles routine queries while humans step in for complex cases.

HITL Guides

Chatbot Back to Human Return conversations from agent back to chatbot automation

Best Practice

Design your HITL flows with clear handoff points. Users should always know whether they’re talking to an AI or a human agent.