Make.com Action

With the Make.com Action you are able to invoke Make.com automations directly from Pingstreams.

Simply drag & drop the Make.com action on the stage from the side menu, as shown in the picture below:

Once you drag the action you can configure it. The main part is to set up the Make.com webhook and populate all the fields to send to the Make webhook endpoint using the right flow attributes:

In the example above we set up an email field to be sent to Make with the value of “userEmail”.

You can connect arbitrary blocks to continue the Make action in the cases of success or failure of the Make webhook invocation. In the example in the picture above we simply connected a couple of Reply actions.

Integration Setup Guide

You can find more comprehensive information about setting up the Make.com integration with detailed step-by-step instructions and video explanations.

What You Can Achieve with Make.com Integration

The Make.com integration opens up endless possibilities for your Pingstreams chatbot by connecting it to thousands of applications and services. Here are some popular use cases:

Customer Relationship Management (CRM)

• Salesforce Integration: Automatically create leads, contacts, and opportunities
• HubSpot Integration: Sync customer data and trigger marketing campaigns
• Pipedrive Integration: Add deals and update customer information

Communication & Notifications

• Slack Integration: Send notifications to team channels when specific events occur
• Email Marketing: Trigger email sequences in Mailchimp, ConvertKit, or other platforms
• SMS Notifications: Send SMS alerts via Twilio or similar services

Data Management & Analytics

• Google Sheets: Log conversation data, leads, and analytics
• Airtable: Organize customer information in structured databases
• Analytics Platforms: Send event data to Google Analytics or Mixpanel

E-commerce & Business Operations

• Shopify: Create customers, orders, and manage inventory
• Stripe: Process payments and manage subscriptions
• Zapier: Access even more integrations through Zapier’s ecosystem

File Management & Documentation

• Google Drive: Save files, create documents, and manage folders
• Dropbox: Store and organize conversation transcripts and files
• Notion: Create pages and update databases with customer interactions

Best Practices

When setting up Make.com integrations with Pingstreams:

1. Plan Your Data Flow: Map out what data you want to collect and where it should go
2. Use Conditional Logic: Set up different Make scenarios based on user responses
3. Handle Errors Gracefully: Always configure success and failure paths
4. Test Thoroughly: Test your integration with various inputs before going live
5. Monitor Performance: Keep an eye on your Make.com operation logs

Configuration Tips

• Webhook URLs: Make sure your Make.com webhook URL is correctly configured
• Data Mapping: Ensure your Pingstreams attributes match the expected fields in your target applications
• Authentication: Set up proper authentication for your target services within Make.com
• Rate Limits: Be aware of rate limits in both Make.com and your target applications

If you have questions about the Make.com Action or other Pingstreams features feel free to send an email to support@pingstreams.io or leave us feedback.