Actions Explained
Actions are the building blocks of your chatbot automation. Each action performs a specific task, from sending messages to integrating with external services.
Core Actions
Section titled “Core Actions” Reply Action Send text, images, buttons, and interactive content to users
Capture User Reply Collect and store user input in variables
Condition Action Create branching logic based on conditions
Wait Action Add delays between actions
AI & ChatGPT Actions
Section titled “AI & ChatGPT Actions” ChatGPT Task Execute AI-powered tasks with ChatGPT
ChatGPT Assistant Use OpenAI Assistants in your chatbot
AI Prompt (Multi-LLM) Use multiple LLM providers for AI tasks
Ask Knowledge Base Query your knowledge base for answers
Conversation Management
Section titled “Conversation Management” Transfer to Human Hand off conversations to live agents
If Online Agent Check agent availability before transfer
Change Department Route conversations to different departments
Move to Unassigned Return conversations to the queue
Close Action End and close conversations
Manage Inactive Chat Handle inactive conversations automatically
Integration Actions
Section titled “Integration Actions” Web Request Make HTTP requests to external APIs
Code Action Execute custom JavaScript code
Send Email Send emails from your chatbot
Send WhatsApp Message Send proactive WhatsApp messages
Third-Party Integrations
Section titled “Third-Party Integrations” HubSpot Integration Sync data with HubSpot CRM
Brevo Integration Connect with Brevo (Sendinblue)
Make Integration Trigger Make (Integromat) scenarios
n8n Integration Connect with n8n workflows
Qapla Integration Track shipments with Qapla
Utility Actions
Section titled “Utility Actions” Add Tag Tag conversations for organization
Add to Knowledge Base Dynamically add content to your KB
Replace Bot Switch to a different chatbot
Random Reply Send randomized responses
Hidden Messages Send messages visible only to agents
Clear Transcript Clear conversation history