Resolution Bot
Resolution Bot is Pingstreams’ intelligent automation framework for building sophisticated customer support bots that can handle complex queries and seamlessly escalate to human agents.
Getting Started
Section titled “Getting Started” Resolution Bot Home Introduction to Resolution Bot
Quick Start Get your first Resolution Bot running
Rich Messages Send interactive rich message content
Webhook Data Model Understanding the webhook payload structure
Tutorials
Section titled “Tutorials” Variables & Order Info Working with variables and order data
Orchestration API Control conversation flow programmatically
Department Chooser Build a department routing bot
Language Chooser Create a multilingual bot selector