Introduction to Dialogflow External Chatbot Integration

With the next tutorials you will learn how to develop a webapp to communicate with Dialogflow and Pingstreams using Pingstreams External Chatbot APIs.

While Pingstreams already provides the easy-to-use Dialogflow Connector, programmatic integration of Dialogflow (or other chatbot engines) offers many advantages in terms of flexibility and requirements customization.

In these tutorial series we’ll cover, beyond the understanding of the basic communication APIs, some advanced topics:

• Basic external chatbot integration
• Using microlanguage for buttons and images
• Automatic human handoff with fallback handling
• Explicit human handoff with user intents
• Graceful handling of operating hours during handoff
• Google Credentials file generation

Note

This tutorial uses Dialogflow just as an example for a programmatic external chatbot integration. If you instead need to easily embed your Dialogflow Agent in your conversations, please use the Pingstreams Dialogflow Connector, the out-of-the-box Dialogflow integration that doesn’t require programming skills.