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Help Center
AI Chatbot And Automation
AI Chatbot and Automation
actions-explained
Add Tag
Add to Knowledge Base Action
AI Prompt (Multi-LLM)
Ask Knowledge Base
Brevo Integration
Capture User Reply Action
Change Department Action
ChatGPT Assistant (beta)
AI Task
Clear Transcript Action
Close Action
Code Action
Condition Action
Hidden Messages
HubSpot
If Online Agent Action
Make.com Action
How to manage an inactive chat
Move to Unassigned Action
n8n.io
Qapla Integration
Random Reply
Replace Bot action
Reply Action
Send WhatsApp Message Action
Send Email
Transfer to a Human
Wait Action
Web Request Action
chatgpt-hacks
Create an AI Assistant in OpenAI
How to Use GPT & Set of Variables to Make Enquiries About Products
How to Connect Your Knowledge Base for GPT Automation
Mix Multiple Knowledge Bases Outcomes
Learn How to Prioritize Inbound Requests Thanks to ChatGPT
How to Send Your Images Through AI
human-in-the-loop-(hitl)
Human in the Loop: Chatbot Back in the Conversation
knowledge-base
Advanced Knowledge Base AI Settings
Copilot for Human Support Teams
How does the Knowledge Base work
Hybrid Search
Indexing URLs in Pingstreams's Knowledge Base with Advanced Options
Knowledge Base Administration
Best Practices for Utilizing Pingstreams Knowledge Base Effectively
Knowledge Base Overview
How to add Multiple Knowledge Bases & link AI Agents
Self-Learning AI Agent
Unanswered Questions in the Knowledge Base
Using Buttons in an AI Workflow to Trigger the Knowledge Base
pompt-engineering-101
How to Draft a Step-by-Step Prompt for Effective Customer Support
quick-start
How to Create a Chatbot from Scratch
Setting Language Filters in a Block
How to Transfer Your Chatbot to a Live Agent
How to Move from Web Widget to WhatsApp Chat
visual-builder-101
Avoid Dead Loops
Duplicate Blocks and Actions
Flow's Attributes
How to Connect Your Blocks
How to Create a Block
How to Scroll, Zoom, Move Blocks & Actions
Proactive Messages
Apps And Integrations
Apps and Integrations
other-integrations
How to Integrate Facebook Messenger with Pingstreams
How to Configure the Holiday Booking Bot App with Pingstreams
How to Retrieve Data from Make.com to Pingstreams
Connect Your Pingstreams Bot to Thousands of Apps Using Make.com
How to Connect Your Pingstreams Bot to Slack
How to Connect Pingstreams with Telegram
Pingstreams Voice Feature Overview
How to Send WhatsApp Templates via Pingstreams Webhook and HubSpot Workflow
Integrate Pingstreams AI Agent with Zendesk Ticketing
web-integrations
How to Install the Pingstreams Live Chat Widget on a BigCommerce Website
How to Install Pingstreams on Joomla
How to Install the Pingstreams Live Chat Widget on a Magento Website
How to Install Pingstreams on PrestaShop
How to Install Pingstreams on Shopify
How to Install the Pingstreams Live Chat Widget on a Wix Website
How to Install Pingstreams on WordPress
whatsapp-business
How to integrate ActiveCampaign with Pingstreams
How to Connect Pingstreams with WhatsApp Business
How to use WhatsApp templates with Pingstreams
How to perform a WhatsApp broadcast using Pingstreams and Customer.io
How to perform a WhatsApp broadcast using Pingstreams
How to create WhatsApp Broadcasts
How to use WhatsApp templates with Pingstreams
How to set up a webhook for your WhatsApp updates
How to Configure a WhatsApp Business Account with Pingstreams
How to Create WhatsApp Broadcasts with Pingstreams
Security
Security
Data Processing Agreement (DPA)
Security Measures
Pingstreams Sub-processors
Manage Your Contacts
Manage Your Contacts
How Pingstreams manages Contacts and Leads with its CRM
How to certify your end-users identity
Guides For Human Agents
Guides for Human Agents
How to Assign or Add a Teammate
Setting Your Availability Status
Browsing the Conversations
Browsing Past Chats in History
Pingstreams Live Chat – Right Sidebar
How to Chat with Your Website Visitors Using Pingstreams
Importing a Chatbot into Pingstreams Design Studio
How to Add Internal Notes to Conversations
How Pingstreams Notifications Work
How to Send Live Chat Offline Messages by Email
Tag Chats and Requests
How to Update Your Profile
Manage Your Workspace
Manage Your Workspace
Audit Log
Pingstreams Analytics 101
Setting up Automatic Assignment
Canned Responses in the Agent Chat
Setting up Chat Routing
Creating a Department
Creating Groups
Understanding Default Roles
Getting Started with Email Ticketing in Pingstreams
Google Tag Manager: Add Pingstreams to Your Sites
Group Assignment and Load Balancing
Install Widget on Your Website
How to Invite a Teammate
Pingstreams Language Support
How to Manage Multiple Projects
Define the Operating Hours
Manage permissions with custom roles
Creating a Pingstreams Account
Customizing the Appearance of the Widget
Troubleshooting
Troubleshooting
How to access the new Chatbot Design Studio
How to Export a Chatbot from Pingstreams Design Studio
I forgot my password, what now?
Ensure you have the latest Pingstreams version
notifications
Notifications
Not receiving Pingstreams push notifications in Google Chrome (on Mac)
How to configure push notification in Chrome
Not hearing Pingstreams push notifications in Google Chrome
Pingstreams email notifications for assigned and unassigned conversations
Configuring push notification in Firefox
Not hearing Pingstreams push notifications in Firefox
How to set up a Pre-chat Form
Support
Support
How to contact the support of Pingstreams
Containerization Support Policy
Service Level Targets (SLTs)
Severity definitions
Support hours
How Pingstreams support packages work
Developer Reference
Introduction
Public Roadmap and Changelog
Community
Developer Introduction
Ask for Support
Tutorials
APIs
Overview
JWT Authentication
JWT Authentication
JWT Custom Authentication Tutorial
Real-time API
REST APIs
Audit Log
Analytics
Authentication
Chatbots
Canned responses
Events
Files
Images
Introduction
JWT
knowledge-bases
Contents API
Knowledge Base API
Question & Answer API
Labels
Leads
management-api
Departments API
Groups API
Messages
Projects
Requests
Segments
Tags
Team
User
Webhooks
Subscriptions API
NodeJS SDK
NodeJS SDK
Tutorials
REST API
Import multiple messages into Pingstreams using REST APIs from third party app
Sending and receiving messages with Pingstreams APIs
Webhooks
Custom Request assignment
Request transcript on close
Webhooks
Conversation Messages API
Widget SDK
Widget for Android with WebView
JavaScript API - Attributes
Widget Authentication
JavaScript API - Listeners/Events
Widget for Flutter with WebView
Widget for iOS with WKWebView
JavaScript API - Methods
Widget for React Native with WebView
Widget SDK
Widget for Wix Website platform
Advanced
Authentication Flow
Prechat Form JSON Specs
Preset the Widget on a specific Department
Prevent Multiple Conversations
Widget Protocol Specs
External Chatbot
advanced-tutorials
Generate Dialogflow Google Credentials File
Introduction to Dialogflow External Chatbot Integration
Tutorial 1 - Dialogflow as External Chatbot
Tutorial 2 - Buttons and Images
Tutorial 3 - Automatic Human Handoff with Fallback Intent
Tutorial 4 - Explicit Human Handoff with User Intent
Tutorial 5 - Gracefully Handling Operating Hours During Handoff
Chatbot to Human Handoff
Hello World Tutorial
Introduction to External Chatbots
rasa-tutorials
Rasa Tutorial 1 - Rasa as external chatbot
Send Text Buttons
Resolution Bot
Introduction
Quickstart
Rich messages
tutorials
Department chooser
Chatbot chooser (multilanguage)
Tutorials
Order info (webhook)
Webhook service
Dashboard & AgentChat SDK
Agent Chat SDK
Dashboard SDK
Architecture
Architecture Overview
Bot Design Diagram
Components List
Multi Channel Message Flow
Configuration
Chat21 Channel Configuration
Email Parameters and Templates Configuration
Configure the Logging System
Apps
Build Custom App - Quick start
External Channels integration flow diagram
Telegram integration tutorial
Installation
Choosing Hardware
Installation
Running Pingstreams with Kubernetes using Helm
Tutorials
Custom size (width/height)
Custom widget style
Hide widget
Installing widget on selected pages
Show/Hide widget programmatically
Conversation Embedded Apps
Payment App Tutorial
Prechat form App Tutorial
Force widget loading without user interaction
Mobile positioning
Old Versions
Web SDK v4
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Bot Design Diagram
This section contains the bot design diagram for Pingstreams architecture.
Documentation coming soon
