REST APIs
The Pingstreams REST API allows you to programmatically access and manage all aspects of your customer engagement platform.
Getting Started
Section titled “Getting Started” Introduction API basics, endpoints, and project IDs
Authentication Authenticate your API requests
JWT Tokens Working with JWT authentication
Core Resources
Section titled “Core Resources” Requests Manage conversation requests
Messages Send and retrieve messages
Leads Manage lead information
Activities Track user activities
Events Work with system events
User & Team Management
Section titled “User & Team Management”Content & Assets
Section titled “Content & Assets” Canned Responses Manage pre-defined responses
Tags Organize with tags
Labels Manage conversation labels
Files Upload and manage files
Images Handle image assets
Automation & Analytics
Section titled “Automation & Analytics” Bots API Manage chatbot configurations
Segments Create and manage user segments
Analytics Retrieve analytics data
Knowledge Base APIs
Section titled “Knowledge Base APIs” Knowledge Bases Manage knowledge bases
Contents Add and manage KB content
Q&A Question and answer management
Management APIs
Section titled “Management APIs” Departments Manage departments
Groups Manage agent groups